Product Returns

Annalee Dolls Returns

We want every doll to bring a smile! If something isn’t quite right, here’s how to return or exchange it:

Return Policy

• 30-Day Returns: Any item in original condition may be returned for a refund or exchange.
• Damaged in Transit? Call 800-433-6557. We’ll replace it and pick up the damaged item at no cost to you.

Exceptions & Important Notes

• Mystery Bags cannot be returned.
• Free gifts must be included in your return; otherwise, their value will be deducted from your refund.
• Personalized items are non-returnable unless the error was on our part.

How to Return

• Follow the return instructions on the back of your packing slip.
• If you prefer to keep the original, you can download our Return & Exchange Information form and complete it.
• Pack your item(s) with a note including your name and order number.

Ship to:

Annalee Dolls
ATTN: Returns Dept.
339 Daniel Webster Hwy.
Meredith, NH 03253
(We recommend insuring your package.)

Processing Time

Refunds or exchanges are processed within a few days of receiving your return.